Refund Policy

Incredimail Migrator is a well-known company that believes in happy and satisfied customers. Thus, unlike other software providers, we provide the client with a money back guarantee on the entire range of our software products. Customer satisfaction is our reward, therefore the goal of our organization is to satisfy our customers in every possible way.

We advise our customers to first FREE DEMO VERSION the software before buying it in order to evaluate the performance of the software. You can directly download the trial version of the program from our website. Various types of errors can occur suddenly for a number of reasons that can lead to damage.

The demo version will help you determine the level to which our software is useful to you. If there are differences between the demo and the full version, only then this situation is further strengthened in the consideration of the refund.


Refund could be application in the situation when the DEMO version of our software showcase a feature and the Full-Licensed version fail to do that Before the refund, you must discuss with our technical support team to first try and resolve the problem in every possible way.

  • Due to any case, if our software get failed to recover your files, we apologize for the inconvenience and request our customers to send their file at so that our technical support team can analyse your file and send the precise solution to you. The files send by our customer will not be revealed to anyone and it will be confidential and after sending the solution, the files send by a customers will be safely disposed.
  • If our support team fails to perform the file recovery, then our organization will refund your money (excluding shipping/handling/commission/TAX) to your credit card account within the 30 days of purchase.

Refund Guidelines

Clients who purchases any Incredimail Migrator software through any Incredimail Migrator website or authorised reseller has complete right for refund of Incredimail Migrator before 30 days from the purchase date but, the reason should be related to the following guidelines

  • Purchase must be done directly from the Incredimail Migrator site or Authorized re-seller of Incredimail Migrator.
  • Any misinterpretation by with the published material as promotion of the software by Incredimail Migrator, this client's responsibility to clear or get the exact interpretation from our support team
  • A solution will provided if full licensed version of any software usually works but not completely.
  • You are free to contact to our support team, if software purchased fails to perform operations which were promised. After studying and analysing all the issues by our technical expertise, a solution will be given and then also, if the issue is not resolved we will refund you the money, you invested while purchasing and also the amount will only be resolute as per the issue and task solved by the software

Following conditions must be true for refund

  • If the Client has the ability to perform the operation as stated with demo version but in the Full Version that functionality does not exists.
  • If the Incredimail Migrator Support Team fails to help the client in resolving the issue.
  • We are NOT RESPONSIBLE for

    • Delay in communication or in downloading.
    • Misdirect or lost email.
    • If mail will be marked as SPAM by the mail server or the email client application used by the client
    • Sudden unexpected delay.
    • Any delay due to reckless issues.
    • Due to any reason if downloading or the activation mail is bounced by the by the sender or receiver mail server.
    • After purchasing and then done with the process and now you no longer have the requirement of software.
    • If the software was accidentally processed and now you are willing to remove it from your system.
    • If you have purchased the wrong product..
    • Any problem related to operating the software after purchasing.
    • If the software you purchased is not compatible to the platform you are working with.
    • If there will be any delay due to weekend process.
    • If the basic requirements are not be supported by the machine you are using and you are unable to use the software.

    Refund is not accessible in the following case

    • If the software become unsuccessful to execute the process promised and likewise any other software in the market also unable to execute the same process, then refund will not be initialized but if other software can then refund can be claimed
    • Without performing the demo version first, refund cannot be claimed
    • When Uploading is fail to our FTP or client unable to upload files in case of failure in software.
    • If any projected process like recovery or migration is performed 30% successfully by any of our software, then also refund cannot be claimed.